Communications to Students

Dear Student,

Last week, the U.S. Department of Homeland Security issued new guidance regarding the U.S. Student and Exchange Visitor Program (SEVP). The guidance, which presented temporary exemptions for international students taking online classes, was brought before a federal hearing today after a lawsuit was filed against our current Administration.

We are pleased to inform you that the presiding judge of the lawsuit has confirmed a settlement was reached to rescind the new policy and related FAQ.

Each year, the Maricopa Community Colleges proudly welcome students from across the globe to attend our colleges. By providing international students educational opportunities, we increase and strengthen the diversity and inclusiveness of our greater community. Thus, enhancing all student’s learning and success. International students have been and always will be a part of our family.

We remain committed to supporting all individuals who make up our rich culture and society. We will continue to monitor future policies as we become aware of them to keep you informed.


Dr. Steven R. Gonzales
Interim Chancellor
Maricopa County Community College District

Like colleges and universities across the country, including most in Arizona, MCCCD is temporarily adjusting our grading policy in response to the COVID-19 pandemic response.

Except for courses or programs that require letter grades due to accreditation, dual enrollment, or other factors, all Spring courses continuing after April 9, 2020 will be converted to “P/Z” (credit/no credit). If you are in good standing at the end of the class, earning at least a “C,” you will receive a “P” (credit).

If you prefer to receive a letter grade according to your course syllabus grading scale, you must communicate your preference to your instructor through Maricopa email or Canvas messaging no later than one calendar week prior to the end of your course. If you are taking multiple courses, you may choose to receive a letter grade in any one class or all of your classes. If you do not inform your instructor that you wish to receive a letter grade, you will automatically be graded “P/Z” (credit/no credit). Whether you choose “P/Z” or a letter grade, you must complete the semester in your classes to receive a grade and credit for the course.

Important things to know:

  • “P/Z” grades will not be calculated in your Maricopa GPA.
  • AZTransfer has revised transfer policies for courses taken during pandemic response. For these courses, credits earned with a grade of “P” may be counted toward graduation, toward the AGEC (Arizona General Education Curriculum), and will transfer for program credit at our Arizona State universities, GCU, University of Phoenix, and others. If you plan to transfer outside Arizona, check with your transfer institution.
  • “P” grades will not satisfy course or program requirements where the requirement is a grade of “B” or higher.

Even with the availability of “P/Z” grades, you may feel you are unable to continue with a class and wish to withdraw. We want to support your academic progress and hope you will stay with us to complete the semester. Please speak to your instructor about your wish to withdraw. You may be eligible for a tuition credit or partial refund. You should also speak to an academic advisor about how withdrawing may affect your academic plan and/or your financial aid/scholarships/veteran benefits.

Important things to know:

  • Withdrawing from class(es) can adversely affect students who receive special funding and eligibility circumstances, such as athletes, Veterans, and students receiving federal student aid, scholarships, grants, loans, or accessing employer education reimbursement plans.
  • Students who withdraw from a course will receive a grade of “W” (withdrawn, passing) or “Y” (withdrawn, failing) on their transcripts and must repeat the course in its entirety to receive credit for it.

We know this is a very challenging time, and we’re here to support you. We are adding more information to the Student FAQs and Community Resources regularly.

Can’t find the information you need online? Submit your questions through this online form so we can update the information for everyone.

Maricopa Community Colleges

Since our records indicate you are an active participant in the Federal Work Study program at one of the Maricopa Community Colleges, we have a very important update regarding your Spring 2020 funding award. If you are not an active Federal Work Study employee, please disregard this message.

Due to the current circumstance we are all facing, we do not want to contribute to any additional financial concerns you may be facing. In order to continue this support, you will be paid Federal Work Study wages for your scheduled work hours up to the amount you were awarded through the Spring 2020 semester. Your supervisor will continue to enter your hours into HCM so you will be paid accordingly. If you are a regular part-time employee, please contact your immediate supervisor or department head for additional information.

For your safety and well-being, please do not report to any of your pre-scheduled Federal Work Study shifts or go to campus for any reason. All in-person and hybrid classes resume on Monday, April 6, 2020 via online/alternative format. Current online classes are continuing as scheduled. In addition, student support services are only available by telephone, email, chat, and online. Be sure to contact the assigned faculty member for each of your courses. They will provide you with important information regarding course format changes, any modifications to the syllabus/syllabi, assignments, and other related topics.

Thank you for participating in MCCCD’s Federal Work Study program. We look forward to working with you as we navigate the remainder of the Spring 2020 semester together.

Best regards,

Maricopa Community Colleges

The Maricopa County Community College District (MCCCD) cares about your health and well-being, as well as supporting you throughout your academic journey.

As a friendly reminder, all in-person/hybrid classes will resume on Monday, April 6, 2020 in an online/alternative format. Do not go to campus. All classes that were originally scheduled as online are continuing as scheduled. Check your Student Center and MyInfo App for more specific details about your courses. If you have not taken online classes before, you may find our tips for online learning and information about Canvas and RioLearn very helpful.

In order to provide the support you need, all academic and student support services will continue to be offered remotely (e.g., by telephone, email, chat, and online). All MCCCD campuses and locations will remain closed for in-person classes and services for the remainder of the Spring 2020 semester. We will continue to provide updates when additional information is made available. As we all navigate the remainder of the Spring semester remotely, we kindly ask that you check the FAQs to find answers to your questions. In addition, our community resources web page provides a variety of resources, especially if you need assistance with finances, housing, food insecurities, healthcare, and numerous other types of support.

Be sure to contact the assigned faculty member for each of your courses. They will provide you with important information regarding course format changes, any modifications to the syllabus/syllabi, assignments, and other related topics.

We are all in this together and the Maricopa family is here for you. Even though we all are facing unprecedented circumstances, it is our goal to assist you in as many ways as possible -- both personally and academically.


Maricopa Community Colleges

During this difficult time, the Maricopa Community Colleges are committed to our students. We understand the evolving COVID-19 situation poses unique challenges for everyone. This may make it difficult to pay your payment plan’s monthly installments. In order to alleviate some of your potential financial stress, we have modified the options below for you.

For all payment plan options, login to your Student Center to make payments and/or changes. (NOTE: Payments scheduled for April 5th will be processed as scheduled unless a change is made by April 2nd.)

Fall 2019 and Spring 2020 Payment Plans

If you are unable to make your scheduled payments, you can:

  • Make a change to a payment date within the current month of your existing schedule, except for your final payment.
  • Terminate your existing plan to stop the automatic withdrawals. If you decide to terminate your agreement, then your remaining balance must be paid in full by July 31, 2020.

Summer and Fall 2020 Payment Plans

If you are unable to make your scheduled payments, you can:

  • Make a change to a payment date within the current month of your existing schedule, except for your final payment.
  • Modify your current payment schedule online - contact Student Business Services or Nelnet Campus Commerce for assistance.
  • Terminate your existing plan to stop the automatic withdrawals. Prior to terminating your existing plan, please contact Student Business Service at your campus to discuss options and avoid unnecessary fees.

Contact Information

We are here to help!

Student Business Services

Dear Students,

As we continue to navigate the rapidly changing COVID-19 situation, the health and safety of our students, faculty, staff and local communities remain our top priority.

Based on the input of public health professionals, our faculty leadership, and your college leadership, I have determined that in the interest of safety, we will cancel all in-person Commencement and Convocation ceremonies scheduled for April and May 2020.

We are as disappointed as you with this development. Commencements and the surrounding celebrations are the best events of our year, so it was not an easy decision to make, but we must put health and safety first, adhering to the direction state and local governments have given.

Commencement and Convocation celebrations are incredibly important milestones in your lives, and we are committed to giving you the celebration you have earned. While the ceremonies in May are canceled, we are exploring other options to bring together our graduates and their families at a later date in other venues when we can celebrate without health and safety concerns.

We will continue to keep you informed of new developments and new actions as they are taken. Please continue to visit, as we update frequently with the latest information and advisories.


Dr. Steven R. Gonzales
Interim Chancellor

Dear Student,

Thank you for your patience and flexibility during these uncertain and challenging times.

Please note:

  • In-person and hybrid classes are temporarily postponed and will convert to online instruction on Monday, April 6, 2020.
  • If you are currently enrolled in any in-person/hybrid courses, your instructor(s) will be contacting you with further instructions.
  • To make it easier for you to stay connected and access your online/hybrid classes, see our list of internet/WiFi solutions and learn from extensive tutorial guides provided on the Canvas student homepage.
  • Current online classes will continue as scheduled.
  • College student support services are only available remotely or virtually.

Continue to check your email regularly, your instructors will provide you with information on how your classes will be conducted and how you will access your assignments/exams.

If you are experiencing concerns about your health and well being, food or housing insecurity, financial stress, or anxiety -- you are not alone! We are available to help.

Support Services and Community Resources

Area of Need Organization Website
Online Study Tools See List of Providers in website link Student Resources
Housing and Shelter AZ Housing Coalition Housing
Phoenix, AZ Shelter List Website
Wildfire (vast list of services) Website
Food Resources Nutrition Assistance Program Food Resources
AZ WIC Program Food Resources
Produce on Wheels Food Resources
Market on the Move Food Resources
Financial Hardship AZ Financial Hardship Assistance Emergency Assistance
The Salvation Army Emergency Assistance
Crain Family Foundation Emergency Assistance
Loss of Employment AZ Department of Economic Security Unemployment
Transportation Issues Alex Free Circular Routes (Phx) Information and Routes
Scottsdale Trolley Routes Information and Routes
Tempe Orbit (Free Shuttle) Information and Routes
Child Care Support First Things First Early Childhood/Children Support
AZ Child Care Resource Child Care Resource Referral
Children’s Centers Healthcare for Birth to 18 years
YMCA Referral Programs and Activities
Personal Care Crisis Response Network Support, Guidance and Counseling
National Suicide Prevention Lifeline Distress, Prevention, and Crisis
Short-term Crisis Services Homelessness and Support
Stress and Anxiety National Alliance On Mental Illness Counseling Services
Center for Disease Prevention and Control Managing Stress and Anxiety

Additional Resources include: AZ 211 - Get Connected. Get Answers and Find Help Phoenix.

We are adding more resources on a regular basis to assist you in meeting your individual needs. Please reference the Community Resources website for more information during these difficult times.

Maricopa Community Colleges staff and faculty are diligently working to continue to provide high-quality learning experiences and support for you as you continue your academic journey. We are able to assist you virtually (e.g., online, phone, email, etc.). You can access the majority of our services, tools, and connect with staff for additional support.

Please reference the COVID-19 website for the most up-to-date information. If you need support and/or have questions please email


Dear Student:

You are a valued student and Federal Work Study employee of the Maricopa Community Colleges. Our records indicate, you are actively participating in the Federal Work Study program at one of the Maricopa Community Colleges. The message below is very important information for you. If you are not an active Federal Work Study employee, please disregard this message.

The introduction of the coronavirus (COVID-19) has brought much concern to Maricopa Community Colleges, students, staff, and communities, as well as across the nation. In order to best protect our students, faculty, and staff, we ask that all Federal Work Study students remain off campus until April 6, 2020. The extension of Spring break applies to all students taking in-person and hybrid classes. All online classes will continue as scheduled.

We understand these circumstances are beyond your control and the associated funding is critical to support your educational goals. As an active Federal Work Study employee, you will be paid for your scheduled work hours during the extended Spring break. As a reminder, all campus services will be open virtually (e.g., online, phone, or email) and you may seek them as needed. We simply ask that you do not report to your scheduled Federal Work Study shift until April 6, 2020.

If you have additional questions or concerns, please contact your immediate supervisor or financial aid office. This guidance ONLY applies to your Federal Work Study scheduled hours. If you are employed in any other capacity at one of the colleges (i.e., regular part-time employee), you are expected to report to work as scheduled for the week of April 6, 2020.

Thank you for participating in Maricopa Community Colleges' Federal Work Study program.

Maricopa Community Colleges

Dear Students,

Thank you for your continued support for one another and our community during these challenging times. We are concerned for your well-being and the health of our college and broader community.

Based on the continuously evolving status surrounding the coronavirus (COVID-19) outbreak, Maricopa Community Colleges has decided all online courses will continue as scheduled and all in-person and hybrid classes are now postponed through Sunday, April 5, 2020.

What does this mean for you?

  • In-person and hybrid courses will resume in an online/alternative delivery format beginning on April 6, 2020, and will be offered in this format through the end of the semester.
  • Your instructors will be contacting you with information about how your class will be continuing. Please check Canvas for your classes and information. Information on how to log into Canvas is here.
  • As you already know, all current online classes are continuing as scheduled.
  • We recognize that there are some courses and learning experiences that cannot be delivered in an alternative format, and we are currently identifying solutions. These classes might include classes with field experiences, service learning, student teaching, practicum, and clinical experiences. Should your specific course not be offered online by April 6, 2020, you will be contacted prior to that date with further instructions.
    • We are considering a two-week extension for the spring semester for some of the courses listed above. If this affects you, your faculty will inform you how this impacts your specific course.

If you need accommodations for a disability, please connect with a Disabilities Resource Coordinator at your College here. If you have specific questions regarding your schedule or anything regarding your academic experience during this time of transition, please call or text your college between 8:00 a.m. – 5:00 p.m.

Additionally, the District Office and Colleges have identified resources to support students in transitioning online, such as:

Please note that your college will not be providing in-person services on campus until further notice. Information about how you can access college services will be available on our website. Should local health authorities or other government officials mandate a different policy allowing the opening of campuses, you will be notified.


Dr. Steven Gonzales
Interim Chancellor

Dear Student:

During these unprecedented times and the possible personal challenges with accessing the internet, Maricopa Community Colleges is providing a list of internet/WiFi resources to you. This may make it easier for you to stay connected and access your online and hybrid classes. This way you can continue to work on your assignments, projects, and related tasks. We appreciate your patience and understanding as we work through the changing landscape due to the COVID-19 outbreak.

As a reminder, spring break has been extended for in-person classes through March, 20, 2020. All online and hybrid classes currently in session, and those starting this week, will continue with their online components as scheduled.

Information about Internet Services and Access
The Federal Communications Commission has an agreement which states that providers will waive late fees, not cutoff service for lack of payment, and open hot-spots for increased accessibility to the internet. Visit for information.

Please visit the following websites for the latest details on how to sign-up and leverage these services.

Cox Communications Response: Cox Communications offers a range of services and packages for the next 60 days (for ex, free access to over 650,000 Wi-Fi hot spots; residential customers in the company’s Starter, StraightUp Internet and Connect2Compete packages will be automatically upgraded to speeds of 50 Mbps). Visit

Comcast COVID-19 Response: Comcast offers free Wi-Fi for 2 months to low income families plus all Xfinity hot-spots are free to the public during this time. Visit

Charter Free Internet: Visit

AT&T COVID-19 Response: At&T offers open hot-spots, unlimited data to existing customers, and $10/month plans to low income families. Visit

Verizon COVID-19 Response: There are no special offers, but Verizon is following the FCC agreement. Visit

Sprint COVID-19 Response: Sprint is following the FCC agreement and will provide unlimited data to existing customers. Starting Tuesday, March 17, 2020, Sprint will allow all handsets to enable hot-spots for 60 days at no extra charge. Visit

T-Mobile COVID-19 Response: T-Mobile is following the FCC agreement and providing unlimited data to existing customers. It will soon allow all handsets to enable hot-spots for 60 days at no extra charge. Visit

At this time, all Maricopa County Public Libraries are temporarily closed for precautionary measures and the safety of the community. Visit

Maricopa Community Colleges is fully committed to your success and the completion of your Spring 2020 classes. If you have specific questions about your classes, please contact your respective faculty or other college resources. We will continue to provide updates and information to help you maintain your academic momentum.

Please continue to check your student email and our website for timely updates. If you have not done so already, be sure to sign up for RAVE emergency announcements.

Best regards,

Maricopa Community Colleges